Austin Property Management Blog

Stone Oak Client Update | July 2021

Grant Williams - Friday, July 16, 2021

Life Expectancy for Your Property

Your rental property should be an investment that grows with time and our top priority for our landlords in ensuring their property's longevity. To do so, regular maintenance must be done on the home as well as the replacement of items and features that are becoming outdated in the home. While your rental property may be a new purchase for you, chances are that home was built years, if not decades ago, and properties will deteriorate with time. 

When should you be replacing items in your home, such as cabinetry, caulking, etc? Read our blog about the Life Expectancy of Your Austin Rental Home to learn about the lifespan of the many different components that make up your rental property.

Purchasing a New Rental Property in Austin

If you are interested in acquiring new rental properties for your portfolio please let your designated property manager know. 

We are currently in the heat of the selling season and are working with property owners and investors to acquire & sell their properties. In the event a client wants to offload a property from their portfolio we would like to let our clients know there is an opportunity to purchase available.

As a promise, we do not solicit our owners with offers on services or products. Please let us know if you would like to be contacted in the event a property comes online!  

For ideas on where you should be targeting your next rental home purchase in Austin, read the best areas in Austin, Texas to purchase a rental property.

The Expiration of the CDC Eviction Order

As many of you are aware, the CDC eviction order is set to expire at the end of July. This was recently upheld by the Supreme Court, which allowed the order to stay in place until July 31st, 2021. It was noted by a majority of justices on the Supreme Court that the CDC did exceed its authority with the eviction bans, but some voted to keep the ban in place until the 31st so that rental assistance set to be dispersed before then could go out and potentially help the situation. 

As of right now, it appears the eviction bans will end for good on July 31st. We shall see if an extension comes before that time. 



4608 Credo Lane Available for Lease in Austin, Texas

Grant Williams - Thursday, July 8, 2021

4608 Credo Lane, Austin, TX 78725

1,448 SF | 3 Bed | 2.5 Bath

For more information about this rental property visit our Austin homes for rent page. 

Do you own a rental property in Austin, Texas? Learn more about our Austin property management company!

4716 Tiddle Lane Available for Lease in Pflugerville, Texas

Grant Williams - Wednesday, June 30, 2021

4617 Tiddle Lane, Pflugerville, TX 78660

2,848 SF | 4 Bed | 2.5 Bath

For more information about this home or to apply today view our this home and our available properties. 

Own a rental home in Pflugerville like this one? Learn more about our Pflugerville TX property management services

July 2021 Resident Update | Stone Oak Property Management

Grant Williams - Friday, June 25, 2021

Winter Storm Landscape Maintenance

Four plus months after the storm the issue of dead landscaping still lingers and we’re seeing HOA violations continue to come in.  If you have dead/damaged landscaping in your yard and your lease requires you to maintain the yard then it is in your best interest to address this as soon as possible.  Most HOAs require the dead plants to be replaced with similar or identical plants that will need watering and maintenance until they are established.  Some HOAs have lists of acceptable landscape plants that you can contact them about directly to determine what will get the property into compliance.

Lease Renewals

If your lease is coming up for renewal or you'd like to discuss that in advance please email renewal@stoneoakpm.com. The sooner we can get these processed the better; even if your lease doesn't come up for several months.

Your A/C & the Rising Temperatures

We have received several requests about A/C's not cooling to desired temps and wanted to send out a letter to help manage expectations.

There is a limit to how much your A/C can realistically cool when comparing temperature differences between inside and outside air. The systems will not cool your house to more than about 18-20 degrees below the outside temperature; especially when it is 100+ degrees outside. This is true with new systems as well as older ones because there are many factors involved such as insulation values, number of stories, shade around the unit, location of the inside unit, etc.

An A/C works by capturing the heat from inside and releasing it outside. When the air around the unit outside is unusually hot it cannot release the heat efficiently, so it will not cool as much as you want it to.  If the system is working at night and all except the hottest part of the day then it is working as well as it can. There is simply a limit to the amount of heat that can be displaced when the outside temps are extreme.

If this applies to you please do not submit a maintenance request since there is nothing that can be done. If we end up sending someone out and it turns out the system is working fine we will have to pass the cost of that visit on to you. We don't like doing that, so this email is to prevent that from occurring and to help you understand why it cannot be 70 degrees inside when it is 100+ outside.

A/C calls are not considered emergencies per the standard lease, however, we understand and try to get someone out as quickly as possible. Our A/C vendor is generally available the same day or the next day, which is determined by their call load when the request comes in.

If the office determines the need we can arrange to temporarily provide a portable unit so at least one room can be kept cool until the repair can be made. This is something we do as a courtesy and is limited by the number of units available at any given time. We do not deliver the portable units, rather we'll arrange for pick up when necessary.  Please note that the portable will be required to be brought back within 2 days of your regular A/C repair being completed.

For A/C service requests please CALL our office (512) 617-6766 immediately and put in a work order request online. We kindly ask that you do this as soon as the issue is apparent. If after hours, you can engage the emergency line so they put things in motion, however, there is no guarantee you will get service the same day.

If your A/C is blowing warm air, not cooling down, or not turning on at all, please shut off the entire unit and notify the office immediately. The technicians can NOT work on units that are frozen, so the longer it is thawing out the better.

Here are some A/C tips and reminders to keep in mind:

  • A/C filters need to be changed regularly
  • Set your thermostat at 78 degrees or higher. Each degree lower increases your energy use by 6% to 8%.

  • Set your A/C to 85 degrees while you are away from your home for more than two hours. Turning your A/C completely off will delay your home cooling down when you return and put more stress on the system.

  • Leave all interior doors open to promote circulation throughout the cooled space. Do not close vents in unused rooms. This could increase pressure and cause duct leaks.

  • Your thermostat has two different settings. One is for the Air Conditioning/Heat. The other is for the fan with the option of Auto or On. Please leave the fan on Auto position, not On position. 

  • Fans are a great help in circulating air to cool your home. Be sure to utilize the ceiling fans where available, and be sure your fan is set in the option to blow air down, not up. If your ceiling fan is not blowing the air down, please turn off your fan, and after the blades stop spinning move the switch on the ceiling fan base to make the blades rotate in the other direction.

  • Fans are only useful when someone is there to benefit from it. They can make the air feel about 4 degrees cooler, but if no one is near it then they should be left off since the motors produce heat and increase utility bills.

Finally, please note that the standard lease requires all maintenance to go through management.  Hiring anyone to work on the A/C or other maintenance items is explicitly prohibited by the lease authorized in writing by management.

We appreciate your cooperation and hope you are staying cool during this hot summer.

Routine Maintenance Reminders

- Maintenance Requests: We still receive a lot of maintenance requests that state something vague like "washer" or "AC" without any other info about the actual issue.  We cannot act on requests like this and will require that you provide more info, so any request like this will only delay a resolution to the issue.  Make sure you provide as much info as possible in your request including pics if possible.  

- Maintenance Portal: Please make a list of any items you want to submit, and then list all issues together as one request including as much info as possible and attach photos if applicable.  We will then evaluate whether they should be split up or not.  

- Smoke and CO Alarms: As a reminder don't ever unplug and remove smoke detectors because they are beeping. Change the batteries and if that doesn't work please notify us. We find a lot of tenants unplug them and bury them in a closet or drawer instead of replacing batteries.

- A/C Filters: Make sure to check and change every month or as required by the type of filter. If any HVAC systems in your home have a reusable filter you are still required to clean them periodically, so please make sure they are kept clean.

- Toilets: "Flushable" Wipes CANNOT be flushed.  Do not put anything down the drains except water, human waste and regular toilet paper. Food, toys, feminine products, wipes, towels, wrappers, condoms, and other objects do not break apart and go down the drain. Clogs of the plumbing system may be charged back to you, so it is best to avoid this by not putting anything down any of the drains aside from water and human waste.  

- Disposal Systems: This includes using the sink disposal as a garbage chute.  These appliances are not meant to dispose of large quantities of food and should only be used as a last resort after all food items are scraped off dishes into a compost bin or trash can.

- Drainage: Shower, bath, and sink drains can get clogged up over time with hair and other organic matter. Do not use Draino-type products as they are extremely acidic and will do more harm than good by damaging the pipes while usually failing to fix the drainage issue.  The best way to address this is to use a disposable drain snake that can be obtained from any hardware store for a couple of dollars. Please note that if we send out a vendor for this and it turns out to be this very issue you may be charged back for the cost. Here is a video on how to use those - https://www.youtube.com/watch?v=aOb4MJ6widg 

- Emergency Maintenance: this extension should not be called unless you have an issue involving Flood, Blood, or Fire.  Do not call the emergency line to follow up on existing work orders or submit a new request that is not an emergency.  In case of an emergency call 911 if needed and then contact us after everyone is safe.  Remember that we do not monitor emails after hours, so if you submit something considered an emergency online and do not call we may not know until the next business day.

Other Maintenance Notes:

  • If you'd like to inquire about or update an existing request submit the form at stoneoakmgmt.com/maintenance or call 512-617-6766 ext-5.

  • Maintenance time frames continue to be extended due to the pandemic.  Please allow at least 5 business days before requesting an update from our team unless it is an emergency.

  • For basic DIY tips and tricks to solve some issues quickly, visit our DIY rental property maintenance page. 


Your Tenant Portal & Electronic Statements

The system will generate a statement even if you're moving out, so there is no need to contact us if you receive this and are moving. All charges, including any prorated rent, will be adjusted as needed when the deposit is processed.

If you are not using the portal app that keeps you logged in please take a look at the linked flyer for more info. This can eliminate forgotten passwords, and help with easy updates/access to maintenance requests and all other account details.

AppFolio Tenant Portal Information

Thank you for being a resident of a Stone Oak rental property! Please don't hesitate to contact our staff if we can help with anything.

Send the Staff a Message

Login to Your Tenant Portal

7206 Cordelia Court Available for Lease in Austin, Texas 78741

Grant Williams - Wednesday, June 23, 2021

7206 Cordelia Court, Austin, TX 78741

1,618 SF | 3 Bed | 2.5 Bath

This home is available right now! View this home and more vacant rental properties in Austin, Texas!

Own a rental property in the Austin, Texas area? Learn more about our Austin property management services!

Stone Oak Client Update | June 2021

Grant Williams - Friday, June 18, 2021

Property Management Terms Defined

You may have worked with your property manager or with a real estate agent and come across a term or phrase you didn’t quite know the meaning of. Our team got together to put together a big list of terms and phrases you’ll hear regularly when working in the local real estate market. 

Property management terms defined for Landlords in Austin, Texas.

Update on Eviction Bans

You may be seeing in the news how the CDC eviction ban is set to expire at the end of this month. Keep in mind that Austin & Travis County have set forth guidelines for our area that extend this eviction ban until August 1st. 

Thankfully, Stone Oak and our properties fared very well during this unprecedented time and a very small fraction of our landlords were ever affected by COVID-related issues. Regardless, a helpful resource for owners who have experienced hardships due to unpaid rent during this time can apply for assistance via the Texas Rent Relief Program. 

Landlords can apply for up to 3 months of unpaid tenant bills. More information and an application for the program can be found at https://texasrentrelief.com/updates/.

Looking to Acquire More Real Estate Investments?

As most people know, the real estate market has been crazy since the pandemic started in 2020. I like to believe it was the perfect storm of interest rates, stimulus money, etc. With the influx of money into real estate, especially here in Austin, Texas, it’s causing a shortage of inventory and finding a home, let alone an investment property can be tough. 

That’s not to say great deals aren’t out there waiting for you. While buying a property Downtown or near UT may be tough for the foreseeable future, there are still areas of Greater Austin that are great for landlords or investors to pick up another rental property!

Check out our 6 best areas of Austin, Texas to purchase a rental property in 2021!

21316 Quick Fox Drive Available for Lease in Pflugerville, TX

Grant Williams - Tuesday, June 15, 2021

21316 Quick Fox Drive, Pflugerville, TX 78660

2,150 SF | 3 Bed | 2 Bath

Learn more or apply today to live in this Pflugerville, Texas rental property!

Own a rental property like this one? Learn more about property management in Austin, Texas

The A-Z of Austin Property Management: Terminology to Know as a Landlord

Grant Williams - Thursday, June 10, 2021

Every industry has its lingo, and the Austin, Texas real estate industry is no exception to this rule. Whether you're buying a home for yourself or as a rental property, you’ve probably come across a term that you needed an explanation for from your Realtor, lender, etc. 

It’s important for anyone interested in investing in Austin, Texas real estate to have a solid foundation and working knowledge of the basic concepts and definitions of terms related to the buying, selling, flipping, etc of homes in Austin!

Below we review the terms and phrases you might regularly hear as you dive more deeply into the real estate investment market here in Austin and expand your network within the industry. 

Abandonment - The act of voluntarily surrendering or relinquishing possession of real property without vesting this interest in any other person. If your renter abandons your rental property in Austin, Texas the property code has very specific steps that must be taken when abandonment is suspected, and deviating from these steps can lead to trouble.

Additional insured - a person or organization not automatically included as an insured under an insurance policy who is included or added as an insured under the policy at the request of the named insured. Your Austin property management company will be named as an ‘additional insured’ party on your landlord insurance policy.

Appreciation (Capital) - an increase in value of an asset such as property or other investment. Generally, home prices tend to increase in the long run, but as with any other investment there are no guarantees of appreciation due to many factors that have to be considered for a given asset 

Arbitration - This takes the place of a court hearing and is not the same as Mediation. Arbitration allows both parties to present arguments and tell their side of the story, but the process is much faster and the end result is usually binding. It’s common for an independent third-party attorney who functions more or less like a judge to oversee an arbitration hearing and make a ruling that will be accepted by both parties. This is conducted similarly to a trial with the evidence presented by both sides.

Assistance Animal - an animal that works, provides assistance, or performs tasks for the benefit of a person with a disability, or provides emotional support that alleviates one or more identified symptoms or effects a person’s disability. An assistance animal is not considered a pet. Under the Fair Housing Act, an assistance animal does not have to be trained or certified, and can be any type of animal.  See also Emotional Support Animal and Service Dog (Animal)

Breach of Lease - a notice sent to tenants when they violate one or more terms of the lease as a warning with a deadline and instructions to correct the issue

CAP Rate - The cap rate (also known as capitalization rate) is used in real estate to indicate the rate of return that is expected to be generated on a real estate investment property. Cap rate is expressed as a percentage and shows the amount of time it will take for an investor to recoup their initial investment on a property! For example, if your cap rate is 20% that would equate to a period of 5 years to recoup your initial investment in a property!

You can check out our blog for help calculating your cap rate for your Austin rental home!

Comparative Market Analysis (CMA) - A report that estimates the value of a property by using data and past sales/leasing history from comparable homes in the same area! A CMA can easily show landlords what they should be earning in rent every month with their Austin rental home. 

Those interested can claim a free market analysis for their Austin rental home from Stone Oak Property Management!

Condo/Condominium - An individually owned unit in a complex or building of units. When you purchase a condo you are purchasing from the perimeter paint on the walls inside the condo and share an ownership interest in the community property in which the unit resides. All condos have varying rules about who is responsible for the infrastructure within the walls that can have a big impact on maintenance costs when something breaks.

Condos are a popular rental unit in places like Downtown and Central Austin where the skyline is full of large residential buildings and a lot of dense, infill construction consists of condo buildings!  See also Townhouse

Condo/Home Owners Association (COA/HOA) - the governing body of a condominium or home development that has shared elements. The board members are elected by the residents and have the responsibility to establish and enforce policies, allocate expenses for maintenance, collect association dues from each owner, issue and collect fines for violations if policy, and maintain insurance for the community and common elements among other things

Co-Signer - A cosigner, also known as a Guarantor, is someone who signs a lease with a renter and assumes responsibility to pay the rent if the renter fails to do so. When you cosign someone's lease, you guarantee that you will cover all payable dues owed to the landlord in case the tenant cannot pay up, be that rent or even damages. It’s up to landlords if they want to accept a cosigner on their rental property to allow a tenant who doesn’t quite meet the criteria for the home. 

Consult a property manager to discuss if this is a good idea for your rental property!

Deferred Maintenance - Deferred maintenance is a practice of postponing maintenance work to a later date due to the lack of different resources, be it lack of funds, materials or lack of concern. 

Deposit Disposition - a letter sent to tenants after they move out giving a breakdown of their deposit and any itemized deductions.  Many states have specific requirements and the Texas Property Code requires this to be done within 30 days of a move when certain conditions are met.  The penalties for not doing this as required by the property code are VERY steep, so make sure to familiarize yourself with this if you are a self-managed landlord.

Depreciation - Depreciation is the process used to deduct the costs of buying and improving a rental property. Investors buying Austin rental homes can elect to distribute the deduction across the life of the property rather than take one large deduction the year they bought the property. 

IRS rules regarding allowable depreciation vary, and you should consult your tax advisor on how to best utilize this tax deduction. 

Depreciation generally applies to anything that has a useful life. See also Life Expectancy and take a look at our blog post regarding the life expectancy of your Austin rental property

Duplex - A house or property that has been divided up into two separate units, each with its own entrance. Duplexes are popular with investors in the Austin, Texas area, and mainly anywhere really. 

Early Termination - sometimes lease can or must be terminated early.  There are Statutory Rights (see definition) in Texas that allow a lease to be terminated early.  There are also circumstances where a tenant may be allowed to find a replacement tenant to fulfill the terms of their lease. Stone Oak’s policies allow for Early Termination via replacement tenant in a manner that minimizes the financial impact to the Landlord.

Emergency Maintenance - repairs that require immediate action from the property manager or landlord without regard to cost in order to protect life or property. Once a given situation is stabilized then standard maintenance protocols apply. 

Emotional Support Animal (ESA) - an animal that provides comfort to help relieve a symptom or effect a person’s disability.  An ESA differs from a Service Animal since no training is required for ESAs and they do not need to be formally trained to mitigate mental illness. Any animal that provides, support, comfort, or aid, to an individual through companionship, unconditional positive regard, and affection may be regarded as an ESA.  See also Assistance Animal and Service Animal

Eviction - The act of expelling someone, such as a tenant, from a rental property. Evictions in Austin are handled by the Justice of the Peace Court in Travis County and the other surrounding counties. You can learn which Justice of the Peace court handles your property’s evictions by using the online tools that the Counties provide. Learn more about how the eviction process in Travis and Williamson County works

Eviction Notice - A formal notice of eviction that is served by a Constable in Texas to notify the tenant an eviction suit has been filed and requiring them to appear before the Justice of the Peace Court.

Fair Housing Act - The Fair Housing Act declares a national policy of fair housing throughout the United States. The law makes illegal any discrimination in the sale, lease, or rental of housing, or making housing otherwise unavailable, because of race, color, religion, sex, handicap, familial status, or national origin. 

Fair Market Value - Simply put, the Fair Market Value (FMV) of an Austin rental property is generally the price the property would sell for if it hit the open market. 

Austin’s real estate market is currently hot (that’s an understatement) so determining FMV without the help of the market is nearly impossible and during these times, most investors may be surprised what FMV equals during this unprecedented market in 2021. 

Holdover Tenant - A holdover tenant is a renter who remains in a property after the expiration of the lease. If the landlord continues to accept rent payments, the holdover tenant can continue to legally occupy the property, and state laws and court rulings determine the length of the holdover tenant's new rental term. 

Home Owners Association (HOA) - Similar to Condo Owners Association, but for communities of homes rather than condos. See Condo Owners Association (COA)

Home Warranty - a contract with a third party that is supposed to cover certain repairs. Home Warranties can seem like a good deal, but should you get a home warranty for your Austin, TX rental home? 

Inventory and Condition Form - a standard form provided to tenants at the start of a new lease where they will document the condition of the home and turn that into the manager/landlord within a given amount of time.  This is not a maintenance request, rather it is only to document the condition and is referred to when a tenant moves out.

Justice of the Peace Court (JP Court) - also known as small claims court that handles minor civil and criminal cases, this is typically where an eviction hearing takes place in Texas counties when a case involves an amount between $200 and $10,000. The judge is known as the Justice of the Peace and is typically elected in County-level elections. Before you can file an eviction you'll want to know which JP court precinct your Austin, TX rental property is in!

Landlord - A person who rents their land, property or dwelling to a tenant in exchange for money. This may be you already or you may be planning on becoming a landlord!

Lease - An oral or written contract between a landlord and his tenant that provides the tenant with the right of exclusive possession of the home for a specific duration of time. The best practice is to always have your lease agreement drawn up in writing.

Lease Extension - an agreement between the landlord and tenant to extend the terms of the current lease, typically by a few months to a year.  See also Lease Renewal

Lease Fee - a commission paid to the listing broker to find a tenant. This fee is usually shared between the listing broker and the tenant’s agent.  Stone Oak does not retain any of this fee and it is separate from the management fee.

Lease Renewal - Unlike an extension, a lease renewal is a new lease agreement between the owner and tenant. Generally speaking, the practical effect of either is that the parties to the lease continue the landlord-tenant relationship beyond the expiration of the original term of the lease.

Lease Renewal or Extension Fee - a fee charged by a property manager to go through the process of extending or renewing a tenant’s lease. This can be a flat fee or a percentage of rent.  Stone Oak charges a flat fee for the administrative tasks for this, and always pursue this as retaining tenants is in our client’s best interest.  See also Tenant Retention

Lease Term - A lease term is a duration of time set out in the lease that designates the minimum amount of time a tenant is expected to remain in a rental property. Lease terms can be renewed after the full term is complete, however, there's usually a penalty for terminating a lease before the completion of the full term. 

Tenants may sometimes try to sublet their unit to another individual to take over their lease. Be very cautious if you think you’ll allow something like this to happen on your property. 

Leasing Agent - A licensed real estate agent who leases property and has the authority to sign on the behalf of the landlord. Typically this person handles placing a tenant in a rental home and then turns the property over to a manager or the landlord for the duration of the lease.

Life Expectancy - the approximate useful life of a given item. This can vary greatly based on quality, materials, and incurred wear and tear.  See also Depreciation, Normal Wear and Tear, and our blog post on the Life Expectancy of Your Austin Rental Home.

Maintenance Reserve - Money held in a trust account on behalf of an owner that is used for repairs. This helps management companies facilitate repairs faster without having to first receive approval from a landlord for minor repairs.

With that said, any major repair or work that is done to a home should first be run by the owner of the home. At Stone Oak Property Management, we generally hold a reserve of $300 for our owners on their accounts. This allows us to make quick repairs to the property should a tenant contact us with any issue. If the cost of the repair exceeds this amount, you will receive a call from your designated property manager to first approve this work. The main exception to this policy is for emergency repairs that require immediate action to protect life or property.  See also Emergency Maintenance

Management Fee - The agreed-upon amount in which a property owner pays a property management company to manage their rental home(s) or properties. This fee can range anywhere from a flat monthly dollar amount up to a hefty percentage of the monthly rent. 

Austin, Texas has many choices for property management companies, all with their own different fee structures and pricing models. Be wary of paying too little or too much for your property management. That may sound odd, but how reliably will your property manager answer their phone at 3 am when your tenant is having an emergency if they are only charging you $50/month? On the other hand, you must hate making money if you're signing up for a property management company that charges 9-10% of your monthly rent in Austin. 

Learn more about the fees and pricing for Austin property management!

Mediation - a process meant to keep two disputing parties out of court by trying to resolve minor issues with the involvement of a third party. Mediation is non-binding and the parties retain the right to go to court if they are unable to settle on a solution acceptable to both parties.  See also Arbitration

Multi-Family Residential (MFR) - a structure used for residential purposes with 2 or more units that are separate living spaces. See also Duplex and Single Family Residential (SFR)

Normal Wear and Tear - a vague term regarding allowable and expected deterioration that happens over time.  Tenants cannot be charged for this, and determining what is and is not normal wear and tear is not easily defined. See our blog post about Wear & Tear vs. Damage to a Rental Home.

Notice to Vacate - this notice or letter is the first step in the eviction process in Texas. The timeline given to tenants is typically a 3-day notice after an event has occurred such as non-payment of rent, etc. Always be sure to check the lease in place, and any relevant laws, with your tenant to verify the number of days that need to be given for proper notice. 

Paupers Affidavit - a sworn statement given by a tenant during the eviction process that states they are unable to pay the costs of appeal or file an appeal bond.  The process does allow a landlord to contest with the tenant having the burden to prove their claim through evidence and/or credible testimony.

Personal Property - Things that are not attached to the property, like a gas grill or refrigerator are considered personal property. See also Real Property

Pet Agreement - an addendum to a lease that documents, spells out the terms, and allows a pet or other animals to live at the property. This can include increasing the rent, adding an additional deposit, charging a recurring fee or a one-time fee to cover the additional wear and tear on the property.

Preventative Maintenance - the act of doing maintenance in order to avoid more expensive issues due to breakdown.  Most maintenance is done reactively, but certain things we do on a regular basis without thinking about it are preventative such as changing AC filters and water filters.  This type of maintenance helps to lengthen the life of the equipment and can help to catch other issues before a breakdown occurs.  Stone Oak offers HVAC seasonal preventative maintenance to our clients through our trusted vendors, and we have other options such as preventative sewer line cleaning, pest control, etc.  See also Property Maintenance

Property Maintenance - a service you contract for when a repair is needed. Repairs are typically done on a reactive basis, but there are options to lower long-term repair costs by proactively doing Preventative Maintenance. If you’re a busy commercial property owner or landlord, it’s a workable solution to help preserve the top-notch condition of your real estate asset. See also Preventative Maintenance

Property Management Agreement - An agreement between a landlord and a third party, usually a property management company, that gives the company the legal right to manage the property in place of the landlord for a monthly or agreed-upon fee. 

Property Management - Property management is the daily oversight of residential, commercial, or industrial real estate by a third-party contractor. Generally, property managers collect rents and take responsibility for day-to-day repairs and ongoing maintenance, security, and upkeep of properties. They usually work for the owners of investment properties such as apartment and condominium complexes, private home communities, single-family homes, shopping centers, and industrial parks.

Property Manager - A property manager is an individual or company that is hired to oversee the day-to-day operations of real estate. Property owners and real estate investors typically hire property managers when they are unwilling or unable to manage the properties themselves. The cost of employing a property manager is often tax-deductible against the income generated by the property.

Property Tax - in Texas taxes are assessed on real property each year based on an assigned value given by the local county appraisal district.  Personal property is also taxable for businesses but generally doesn’t apply to residential rental properties. See also Personal Property, Real Property, Property Tax Appraisal, and Tax Protest

Property Tax Appraisal - in Texas this is an annual determination of value issued by the county that the property is in that is used to impose property taxes each year. See also Property Tax and Tax Protest

Real Property - Generally defined as the physical land and permanently attached improvements. This does not include appliances or any other items easily removed.  See also Personal Property

Reasonable Accommodation - a request by an applicant or tenant to change or modify a rule, policy, practice, or service to afford a person with a disability an equal opportunity to enjoy a dwelling.  Some examples are allowing a ramp for a wheelchair, or allowing a service or emotional support animal in a property that doesn’t otherwise allow pets. See also Fair Housing Act

Rent - A tenant's regular payment to a landlord for the use of property or land. Rent is the lifeblood of your Austin rental property(s). Things are great as long as the monthly rent is coming in consistently!

It’s important to take screening your tenant seriously to weed out those with an inclination to default on their rent. For best practices about screening tenants for your Austin rental property don’t hesitate to contact an Austin property manager.

Renters Insurance - Renters insurance is a form of insurance coverage that can help a tenant pay for things beyond their control. There are several types of coverage available, but many will assist the tenant with replacing their contents in the event of a flood or fire as well as provide them with a place to live while repairs are being made. Renters insurance is something that all landlords should require of their tenants. 

Section 8 - A federally funded rental assistance program that pays private landlords the difference between what a low-income household can contribute and the fair market rent. Not every rental property accepts section 8 and as a landlord, you aren’t required to do so. 

Offering your property as a home that accepts section 8 is a decision the landlord makes. It’s important to consider several factors before deciding to do so or not. 

Security Deposit - a payment in advance to protect a landlord from a tenant’s non-performance of the lease contract that can also be used to cover damages to the home after a move-out. Texas Property Code governs these funds with strict rules enforced by the JP Courts.  See also Justice of the Peace Court and Texas Property Code

Service Animal - a general term for an animal that provides physical or mental support to people with disabilities. These animals can have specific training but are not required to.  See also Assistance Animal, Fair Housing Act, and Reasonable Accommodation

Short Term Rental (STR) - generally defined as a rental or lease for less than 30 consecutive days. Stone Oak does not manage STRs and does not allow tenants in properties we manage to use a rental property for this purpose.

Single Family Residential (SFR) - A structure with only one living unit. See also Multi-Family Residential (MFR) The abbreviated form of Single-Family Residence. When working with a residential Austin property management company, typically the bulk of their portfolio will be made up of single-family rental homes. That’s not to say they don’t manage other unit types, only that the bulk of rental properties in Austin, Texas are made up of SFR properties! 

Special Statutory Rights - the Texas Property Code allows early termination a residential lease under certain circumstances including Military orders, Family Violence, Sex Offenses or Stalking. While these are rare they do happen, and must be allowed by law.

Tax Protest - the right and process of arguing the value given by the county appraisal district in an effort to reduce the assigned value thus reducing the property taxes due each year. This can be done by a property owner or by an agent who is hired on a fee basis. Stone Oak includes this as an option for our clients at a very competitive rate that is only charged on a contingency of any tax savings. If you don’t benefit from the process in the form of a reduced tax bill there is no cost!  See also Property Tax and Property Tax Appraisal

Tenant - A person who occupies property or land that is rented from a landlord, or property owner. Finding great tenants for your Austin rental home is the best way to ensure your rental property experiences continued success. 

Tenant Agent - a licensed agent or broker who represents a tenant when a property is available for lease and is compensated by the Leasing Agent from a portion of the Lease Fee. See also Leasing Agent and Lease Fee

Tenant Chargeback - the act of having a tenant pay for a repair or other item that they are responsible for under the lease. The standard lease used by Texas real estate agents defines what landlords and tenants are responsible for, but defining every possible item isn’t possible.

Tenant Ledger - A ledger shows an accounting of money either owed to or from a person. In this case, the tenant’s ledger will show money they may owe for rent, repairs or maybe late charges. A good property management company will keep an accurate tenant ledger. 

Tenant Retention - the act of keeping a tenant in place as long as possible. It is in the landlord’s best interest to keep a tenant in place for as long as possible.  See also Lease Renewal, Lease Extension, and Turnover

Texas Property Code - the state laws regarding all property of which residential tenancies are just one section. This is the bulk of the rules and regulations, however, local county and city governments will have their own code that must be followed in addition to the state requirements.

Texas Real Estate Commission (TREC) - the state’s governing body that licenses Real Estate agents and brokers designed to safeguard consumers in matters of real property transactions. In Texas, only a licensed Broker can manage properties for third parties with some exceptions. See also Trust Account

Townhouse - Townhouses are multi-floor homes that share one to two walls with adjacent properties but have their own entrances. In the suburbs, townhouses are often uniform homes built in a distinct community that may have its own homeowners’ association. See also Condominium and COA/HOA

Another popular type of rental unit available across Austin! Your property management company should have no issues handling the management for this type of property. 

Turnover - the process and period of vacancy when putting a new tenant in a property.  Stone Oak’s policies are to minimize this as turnover can be expensive and isn’t in the best interest of our clients.  See also Lease Extension, Lease Renewal, and Tenant Retention

Trust Account - a type of bank account that a licensed Broker in Texas must maintain to hold client funds in trust, and cannot be commingled with the property management company’s funds. See also Texas Real Estate Commission

Writ of Possession - The writ of possession is the process of removing a tenant from a home after an eviction has been filed and won in court by a landlord. Many landlords believe that once an eviction has been won in the JP courts that the property is now theirs again - only on paper.

In Texas, once you are through the eviction process, landlords must file their judgment with the appropriate Constable's office. The constable will then schedule a date in which they will meet you at the property to remove the tenant and all of their personal belongings from the property. This can be a messy process so make sure you are prepared by having a moving company on hand and a locksmith there to change the locks. 

Being a landlord in Austin can be hands-off and stress-free with the right property manager. Contact Stone Oak Property Management today to learn about our services for property owners across Greater Austin, Texas!

512.615.7737

202 Helen Road Available for Lease in Hutto, Texas!

Grant Williams - Thursday, June 10, 2021

202 Helen Road, Hutto, TX 78634

Learn more about this home and our other available Austin, Texas area rental homes!

Own a rental property in Hutto, Texas? Learn how our team can help with your Hutto property management needs!

129 Azimuth Drive Available for Lease in Austin

Grant Williams - Monday, June 7, 2021

129 Azimuth Drive, Austin, TX 78717

3,183 SF | 4 Bed | 3.5 Bath

View this and more available Austin, Texas rental homes!

Own a rental property in Austin, Texas like this one? Learn more about Stone Oak's Austin property management services!


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Stone Oak Property Management
13497 N Highway 183, Ste. 700
Austin, TX 78750

Phone: 512.617.6766
New Accounts: 512.615.7737
Toll Free: 888.892.7940
Fax: 512.994.2300

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