Maintenance Request

Inform Us of a Maintenance Issue

If this is a life threatening emergency call 911 immediately.

DIY Maintenance Troubleshooting

Many minor issues are resolved easily with simply fixes you can do yourself. Before submitting a maintenance request please visit our DIY maintenance page to see if your issue is listed and can be resolved by watching the videos by clicking here.

Maintenance Request

If the DIY info didn't resolve your issue then all requests must be in writing using the online portal unless it is an emergency. 

Submit Maintenance Requests

*If you have already submitted a request please do not submit a duplicate request. Do not submit multiple requests and instead use the button below to check on your previous request.

Existing Maintenance Requests

Important Reminder

Repair or damage caused by your negligence or misuse is your responsibility. In such cases, repairs will be made, but you will be charged for the cost of the labor and materials. Damages or plumbing stoppages caused by your negligence or misuse will be paid by you.

Release of Key and Property Access

Vendors will coordinate with you to access the property, however the lease dictates the terms of access. Our preference is that you either provide a key for the vendor, or someone over the age of 18 should be present for the vendor to enter the home. We (management and/or vendors) may enter with or without notifying you, but this is the exception not the norm.

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Contact Us

Stone Oak Property Management
14050 Summit Drive #113B
Austin, TX 78728

Phone: 512.617.6766
New Accounts: 512.615.7737
Toll Free: 888.892.7940
Fax: 512.994.2300

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