Austin Property Management Blog

Stone Oak Client Update | January 2024

Grant Williams - Wednesday, January 17, 2024

Winter Weather

It’s that time of year again when we have extreme cold weather events.  We are reminding tenants about the need to protect people, pets, pipes, and plants.  While we can remind them and give them tips, there are still many factors in whether a given property will end up having frozen pipes or other issues.  Pipes and exterior water heaters are extremely vulnerable when they are on an exterior wall on the north side of a home. Properly preparing a home doesn’t guarantee that pipes will not freeze, and unfortunately, there are external factors like power outages that we’ve experienced quite a bit of in the last few years.  The current weather even seems to have passed without any major power outages, but there were isolated areas that did lose power for various reasons.  If a property is impacted by the freeze we will communicate directly with the owner.

Could an LLC be right for you?

For homeowners venturing into real estate investment, especially when potentially expanding a rental property portfolio, a critical decision involves structuring a business.  

Seasoned real estate investors across the United States commonly opt for a Limited Liability Company (LLC) to both own their properties and conduct new business operations. LLC framework serves as a shield against potential tenant lawsuits and offers advantageous tax treatment on rental income. 

Establishing an LLC might seem straightforward, and transitioning properties into one is a fairly concise process. However, it's crucial to execute these steps accurately while transparently involving your mortgage lender, insurance provider, and tax authorities. Here is an article that focuses on exploring the advantages, and tax consequences, and weighing the pros and cons of transferring rental properties to an LLC. 

1099 Season is Upon Us

We recently sent out an email to verify the address we have on file.  It’s not too late to change your preference to electronic delivery for your tax forms as that is a much more secure means of getting your documents

Upcoming Solar Eclipse in 2024

In October we had an Annular Solar Eclipse that took place and passed just South of San Antonio. Stone Oak passed out solar eclipse glasses to tenants as part of their move-in welcome gift and made them available for pickup to help prepare for viewing this event. 

There is still another eclipse scheduled to take place in the upcoming months. In April 2024 there will be a full solar eclipse, and here is a link to the event info and path.  If you’re going to try to watch then we strongly suggest going to a location as close to the center of the path as possible to enjoy the best, and longest view. Make sure to track the weather around that time to see where the best place to go will be for clear skies.  Here is another link to some info about these events, and there is a lot of info out there as Central Texas gears up for the next major eclipse.  Our understanding is that after April 2024 the next full eclipse visible in the US is in 20 years, so you don’t want to miss this if possible!

If you’re interested in getting some glasses for the next solar eclipse in April 2024, please check in with your property manager so we can arrange for you to pick some up.  

Scams Everywhere!

We just want to remind you that we will never call you to ask for your bank info, social security number, or other personal information on the phone or by email.  We will also never ask you to pay for anything with gift cards, cryptocurrency, etc. All of our emails will come from our domain,, or through our software as a long string of letters/numbers from the domain Our property management software includes a texting service that will not match our office number, but if you try to call that number it will go directly to our main office phone line.  

Here is some helpful information about Caller ID Spoofing, and other common scams.  Here is a recent posting from Chase Bank about other common scams that are good to be aware of.

Please stay vigilant, maintain a healthy amount of skepticism, and contact us directly with the number on our website or our direct emails if anything looks questionable.

HOA Compliance Notices

Did you know your HOA can send important notices and compliance letters directly to Stone Oak to enforce? Yes! We can take care of that for you! Please be sure to provide your HOA with Stone Oaks direct contact information so we can ensure timely delivery of notices. 

Please contact your PM for more information. 

Thank you for being a client of Stone Oak Property Management. Please don't hesitate to contact your property manager should you need anything at this time.  


Holiday Hours

We have updated our company holiday calendar to give everyone here at Stone Oak more time off with their families and friends.  You can find our updated holiday closing schedule at this link.

Maintenance Approval Process Changes

In addition to the info below about funding repairs, we want to notify all owners that we are modifying our escalation process when we can’t reach our clients to make sure we are complying with property code requirements.  In bonafide emergencies, we are acting within our authority to mitigate damages, however after it has been contained or in non-emergency situations we reach out to our clients for work authorization that is required above the limit set in the management agreement.  In those cases, we now have a strict process going into effect that will have a time-based escalation if we cannot reach you.  The time frame will be that if we can’t reach you by the 3rd day from when we first reached out we will then reach out to your emergency contact who can aid us in getting authorization or contacting you.  If you’d like to update your emergency contact we have on file please contact your property manager.  Keep in mind that this contact should be someone outside of your immediate household who you trust to make decisions on your behalf if you cannot be reached by them or us.

Funding Make-Readies & Maintenance for Your Property

Please note that it is Stone Oak's policy that the owner has reserve funding on hand with Stone Oak to help us commence work faster when it comes to make readies and maintenance on your property. Stone Oak cannot perform maintenance without first receiving authorization and funding, which can slow down the turn-around times of our vendors and their availability in this market. This can also potentially create a negative experience that tenants will remember when it comes time to renew, and we always want to avoid turning over the tenants.  Any time we request authorization for work on your property, the best practice is to immediately fund your account when you provide written authorization to move forward.  This is as simple as going into your owner portal and using ACH for a free transfer, or if you prefer a credit card the processor charges a fee as part of the transaction.

Keep in mind that tenant charges on your account are not considered an offset to this amount as we keep a strict accounting system for both our and our client's benefits. Any tenant chargeable items will be posted to their account, and once they are paid it is immediately credited to your account. If you have any questions about this reserve amount held with Stone Oak please contact your property manager.

Contact Us

Stone Oak Property Management
14050 Summit Drive #113B
Austin, TX 78728

Phone: 512.617.6766
New Accounts: 512.615.7737
Toll Free: 888.892.7940
Fax: 512.994.2300

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