REMINDER - We've Moved Offices!
Please update your records to reflect that our new office location is at:
14050 Summit Drive #113B
Austin, Texas 78728
You can find details and more information about our move on our site.
We’re sure you’re wondering why this is a topic in our post. This isn’t related to tenants having service or support animals, rather this is a mention for a local non-profit here in Austin that we really like! They have an upcoming fundraising campaign that Stone Oak and our sister brokerage, Central Metro Realty, will be participating in through a matching fund.
If you’d like to contribute or just want to learn more about this incredible organization check out www.servicedogs.org
Funding Make-Readies & Maintenance for Your Property
Please note that it is Stone Oak's policy that the owner has reserve funding on hand with Stone Oak to help us commence work faster when it comes to make-readies and maintenance on your property. Without funds in the owner's account, Stone Oak cannot perform a needed job without first receiving authorization and funding, which can slow down the turn-around times on our vendors and their availability in this market. Any time we request authorization for work on your property, the best practice is to immediately fund your account when you provide written authorization to move forward. This is as simple as going into your owner portal and using ACH for a free transfer, or if you prefer a credit card the processor charges a fee as part of the transaction.
Keep in mind that tenant charges on your account are not considered an offset to this amount as we keep a strict accounting system for both our and our client's benefits. Any tenant chargeable items will be posted to their account, and once they are paid it is immediately credited to your account. If you have any questions about this reserve amount held with Stone Oak please contact your property manager.
National Association of Residential Property Managers (NARPM) Conference
This year we are taking our staff to Las Vegas from October 17th-19th, 2022 to attend this event. We’re hoping to find more tools and knowledge that we can utilize to improve our client experience.
Not all staff are attending, however after a long, busy summer we are closing our office to give everyone time off whether or not they attend. We will have a skeleton crew on call for emergencies, and everyone will be periodically monitoring their emails and voicemails to address anything that requires urgency. Calls/emails will be returned later that week.
Ultimately, for our clients this means the monthly reports will be delayed. Normally we issue these on the 17th or the first business day after that when it falls on a weekend or holiday. In this case we’ll be attending the conference until the 19th, and then will need a couple of days to catch up. The October statements should be issued by Monday, October 24th at the latest.
If you have any questions about this or anything else please contact your property manager or our office.
Home Warranty Woes
If you didn’t read our post last month and either have a home warranty or are considering getting one we strongly urge you to read the information we’ve provided about these. The issues with home warranties are only growing and getting worse across the board as these companies are processing landlord claims at rates that are unacceptable for providing living conditions for tenants. You can read more about our distaste for home warranties in our previous Austin property management update.
Please don't hesitate to contact your property manager with any questions you may have!
Thank you for being a client of Stone Oak Property Management.