Optional Assurance Programs Terms and Conditions

The terms & conditions below apply to Stone Oak's optional assurance programs that we offer our clients:

Below are the terms, conditions & eligibilty requirements for our assurance plans.

• Landlord account with Stone Oak Management must be in good standing and with no violations of the terms of the Property Management Agreement
• Resident must have been procured by Stone Oak Management and on a Stone Oak Management lease agreement.
• Assurance programs may only be started at the beginning of a lease. They cannot be added on in the middle of a lease.
• Any unauthorized pets or animals shall be excluded from coverage under the Animal Protection Assurance program.
• The cost per month shall be per unit-door managed and shall be charged to the owners operating account.
• In the event a resident defaults on the payment or rent, Stone Oak Management shall have the right and sole discretion to institute legal proceedings for an eviction.
• All payouts by Stone Oak Management shall be made 60 days following the end of the applicable lease.
• Stone Oak Management shall have a first position for a claim against resident for any payment(s) recovered, including the withholding of security deposit funds if available.
• The maximum payout per lease agreement shall be equal to the maximum payout per event as listed above.
• Vendors - all DPA claim payouts are calculated on work done by Stone Oak's vendors, and will not apply to any outside vendors or work not completed by Stone Oak Property Management.
• The Damage Protection Assurance Program (“DPA”) is designed to cover specific damages exceeding the security deposits that fall outside of the home owner’s insurance policy and excludes normal wear and tear. These wear and tear standards are in accordance with the Texas State Property Code Chapter 92.
• All payouts by Stone Oak Management shall be to the vendors up to the coverage limits chosen. There is no cash value on this program other than rent credits issued under RPA.
• Assurances must be applied to your entire portfolio and are not available on a per property basis.
• Homeowner subjugates all rights to pursue any and all debts incurred to Stone Oak Management against the tenant. The Damage Protection Assurance program, (“DPA”) is only offered to owners that have tenants placed by Stone Oak Management and using Stone Oak Management’s lease. Any collection efforts under this agreement become the sole responsibility and ownership of Stone Oak Management.
• Coverage payments are due regardless of occupancy status of the property. However, the program will not commence and you will not be charged for this until the first tenant is placed in your property. Once the program starts, the fees are applicable even once a tenant vacates the property unless the program is terminated by either party either expressly in writing or if management terminates.
• Program excludes standard make-ready cleaning, trash removal and re-keying as required by law.
• Stone Oak Property Management at its sole discretion may determine whether or not damage was caused by a pet or otherwise.
• Program excludes any events potentially resulting in payout caused by war, acts of war, terrorism, natural or manmade disasters, acts of god, civil unrest, catastrophic events, intentional or illegal acts of landlord, negligent acts or omissions, tenant death, loss events covered by landlord or renter insurance policy as required by the management agreement, casualty loss, technilogical failure or cyber crime, nuclear radiation or fallout, fraud, vacancy, earth and/or foundation movement, flood, or any acts not directly related to tenancy that the Texas Property Code allows tenant to be held responsible for incurred event.
• All payouts are determined and calculated based on Stone Oak’s sole discretion of tenant responsibility and circumstances of event. Any event not directly related to a tenant of the premises stated in this agreement does not apply to this program.
• All repair expenses applicable to this program must be through Stone Oak’s vendors.
• Payouts are limited to once per occupancy and per lease. After a lease has expired or terminated and the property is fully vacated, property surrendered to SOPM, or has been successfully evicted and removed via writ of possession, the property shall be eligible for another payout if there has been no break in payments.
• If management is terminated during a lease or prior to a move out the program terminates at the same time, and any fees paid are not refundable and the coverage shall end.
• The program shall automatically renew for successive term on a month-to-month basis, unless notice of intent to terminate is received by either party prior to renewal date. Owner can cancel their program subscription at any time with 30 days written notice. Fees will not be prorated at cancellation.
• Stone Oak reserves the right to change the terms of these assurances at any time with a 30 day notice given to owners.
• Coverage is not transferable

Last updated on January 25th, 2021.