Happy Thanksgiving!
From everyone here at BMG Austin we want to wish you and yours a Happy Thanksgiving!
Holiday Season Closings
With the holiday season on the horizon there will be closures each month for the rest of the year in an effort to give everyone here with their families and friends we will be closed on the following dates.
- Thanksgiving Day on Thursday, November 27th, 2025
- Christmas Day on Thursday, December 25th, 2025
- New Year’s Day on Thursday, January 1st, 2026
We will resume normal business hours on the next business day following the listed holidays.
Office Update
The entrance to our office has moved! The new entrance is now around the corner of the building next to the neighboring company, Orbex. We have new signage to make us easy to find.
Cold Weather Tips
It's never too early to start thinking about winter preparedness. Help ensure a safe season with these simple tips:
- Locate your water shutoff: Ensure that everyone in your residence knows where the water main shutoff valve is located, and make sure it’s clear of debris. In case of an emergency, first try to shut off the water using the property owner’s shutoff valve. In our service area, this valve is typically on your side of the water meter, at your meter box. f you cannot find it, or your valve is damaged, be prepared to use the City shutoff valve in the meter box. You may need a water meter key, available in most hardware stores.
- Keep out cold air: Tightly close doors and windows and keep your garage doors closed during the freeze.
- Exposed pipes and water heaters: Insulate pipes in unheated or drafty areas like attics or garages. Follow the manufacturer’s recommendations for tanked and tankless water heaters. You can find pipe insulation materials at hardware and plumbing supply stores.
- Outside faucets: Turn off outside faucets, remove hoses, and insulate faucets with towels or a Styrofoam insulator. Turn off and drain automatic sprinkler systems.
- Prepare before leaving town: If you’ll be away during freezing temperatures, turn off your water at the meter and maintain a thermostat setting of 65 degrees or higher.
Visit the Austin Water Cold Weather Tips webpage to stay prepared and learn more about upcoming giveaways of winter weather supplies, including water meter keys, hose bib covers, and more.
Scam Awareness
Extortion scams have been around for a long time, and are getting more difficult to detect and avoid because of the large digital footprint many of us have in this day and age. There is no exception to who can be targeted or fall for these scams, and the best defense is to be aware and constantly vigilant. This month we’re sharing some info about AI scams and encourage you to share the info with your friends and loved ones to help keep them safe during the holidays and beyond.
Thank you for being a resident! Please don't hesitate to contact our staff if we can help with anything.
Routine Maintenance Reminders
- Maintenance Requests: We still receive a lot of maintenance requests that state something vague like "washer" or "AC" without any other info about the actual issue. We cannot act on requests like this and will require that you provide more info, so any request like this will only delay a resolution to the issue. Make sure you provide as much info as possible in your request including pics if possible
- Maintenance Portal: Please make a list of any items you want to submit, and then list all issues together as one request including as much info as possible and attach photos if applicable. We will then evaluate whether they should be split up or not.
- Smoke and CO Alarms: As a reminder don't ever unplug and remove smoke detectors because they are beeping. Change the batteries and if that doesn't work please notify us. We find a lot of tenants unplug them and bury them in a closet or drawer instead of replacing batteries
- A/C Filters: Make sure to check and change every month or as required by the type of filter. If any HVAC systems in your home have a reusable filter you are still required to clean them periodically, so please make sure they are kept clean.
- Toilets: "Flushable" Wipes CANNOT be flushed. Do not put anything down the drains except water, human waste, and regular toilet paper. Food, toys, feminine products, wipes, towels, wrappers, condoms, and other objects do not break apart and go down the drain. Clogs of the plumbing system may be charged back to you, so it is best to avoid this by not putting anything down any of the drains aside from water and human waste.
- Disposal Systems: This includes using the sink disposal as a garbage chute. These appliances are not meant to dispose of large quantities of food and should only be used as a last resort after all food items are scraped off dishes into a compost bin or trash can.
- Drainage: Shower, bath, and sink drains can get clogged up over time with hair and other organic matter. Do not use Draino-type products as they are extremely acidic and will do more harm than good by damaging the pipes while usually failing to fix the drainage issue. The best way to address this is to use a disposable drain snake that can be obtained from any hardware store for a couple of dollars. Please note that if we send out a vendor for this and it turns out to be this very issue you may be charged back for the cost. Here is a video on how to use those - https://www.youtube.com/watch?v=aOb4MJ6widg
- Emergency Maintenance: this extension should not be called unless you have an issue involving Flood, Blood, or Fire. Do not call the emergency line to follow up on existing work orders or submit a new request that is not an emergency. In case of an emergency call 911 if needed and then contact us after everyone is safe. Remember that we do not monitor emails after hours, so if you submit something considered an emergency online and do not call we may not know until the next business day.
Other Maintenance Notes:
If you'd like to inquire about, or update an existing request, contact your property manager at 512-617-6766.
Please allow at least 5 business days before requesting an update from our team unless it is an emergency.
For basic DIY tips and tricks to solve some issues quickly, visit our DIY rental property maintenance page.
Your Tenant Portal & Electronic Statements
The system will generate a statement even if you're moving out, so there is no need to contact us if you receive this and are moving. All charges, including any prorated rent, will be adjusted as needed when the deposit is processed.
If you are not using the portal app that keeps you logged in please take a look at the linked flyer for more info. This can eliminate forgotten passwords, and help with easy updates/access to maintenance requests and all other account details.
