We have some great news about a project that we have in the works to better serve you.
In the coming weeks we will be implementing a portfolio structure to our company. What this means to you is that you will now have one point of contact within our company. You will have a direct line to you property manager who will be focal point for all things pertaining to your account with Stone Oak.
Each property manager will manage a small portfolio within our company. The same great support staff will still be here, however, soon you will simply call your manager for everything you need and they will coordinate based on your needs.
We are thrilled about this project and how it will help simplify your experience with us. This will increase the ease of communication while increasing our response times to you. We are training staff for these new roles now and will be rolling this out over the coming weeks. As soon as we complete training and a manager has been assigned to your account you will be notified.
As always, we truly appreciate your business. Call or email any time with any questions that you may have regarding these changes.
Information Regarding Property Tax Relief
We were notified by our protest agent that there is potentially some property tax relief for property owners who were affected by the storm.
There is info in the first link below for Travis County, but the disaster exemption is statewide and will need to be submitted to the county your property is in, if applicable, using the form in the comptroller link below. This is something you will have to assess yourself and submit the forms if applicable, however there is plenty of time with the due date of 105 days after the disaster is declared, which we believe is May 28th. Please note, this will not apply to all clients who had property damage, so please review the materials below carefully and contact your local tax district with any questions you might have.
Travis County - https://www.traviscad.org/disasters/
Williamson County - https://www.wcad.org/temporary-disaster-exemption/
State of Texas - View Form
