Maintenance Request

Inform Us of a Maintenance Issue

If this is a life threatening emergency call 911 immediately.


DIY Maintenance Troubleshooting

Many minor issues are resolved easily with simply fixes you can do yourself. Before submitting a maintenance request please visit our DIY maintenance page to see if your issue is listed and can be resolved by watching the videos by clicking here.

Maintenance Request

If the DIY info didn't resolve your issue then all requests must be in writing using the online portal unless it is an emergency. 

*If you have already submitted a request please do not submit a duplicate request. Do not submit multiple requests and instead group them together. Click here to submit a Maintenance Request. 

You may check the status of previous request by clicking here.

Important Reminder

Repair or damage caused by your negligence or misuse is your responsibility. In such cases, repairs will be made, but you will be charged for the cost of the labor and materials. Damages or plumbing stoppages caused by your negligence or misuse will be paid by you.

Release of Key and Property Access

Vendors will coordinate with you to access the property, however the lease dictates the terms of access. Our preference is that you either provide a key for the vendor, or someone over the age of 18 should be present for the vendor to enter the home. We (management and/or vendors) may enter with or without notifying you, but this is the exception not the norm.

Contact Us

Stone Oak Property Management
13497 N Highway 183, Ste. 700
Austin, TX 78750

Phone: 512.617.6766
Toll Free: 888.892.7940
Fax: 512.994.2300

Copyright © 2017 Property Management. All Rights Reserved.
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